{"id":268774,"date":"1899-12-30T00:00:00","date_gmt":"1899-12-30T00:00:00","guid":{"rendered":"https:\/\/www.hcm-advisor.com\/workday-ams\/"},"modified":"1899-12-30T00:00:00","modified_gmt":"1899-12-30T00:00:00","slug":"workday-ams","status":"publish","type":"page","link":"https:\/\/www.hcm-advisor.com\/en\/workday-ams\/","title":{"rendered":"Workday AMS: Expert Post-Go-Live Support | HCM Advisory"},"content":{"rendered":"<div class=\"sp-page notranslate\" translate=\"no\" data-no-translation=\"\" data-wg-notranslate=\"\">\n\n<nav class=\"sp-crumbs\" aria-label=\"Breadcrumb\"><ol>\n<li><a href=\"\/en\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><\/li>\n<li><a href=\"\/en\/services\/\">Services<\/a><span aria-hidden=\"true\">\/<\/span><\/li>\n<li aria-current=\"page\">Workday AMS<\/li>\n<\/ol><\/nav>\n\n<header class=\"sp-hero\">\n<div class=\"sp-scrim\"><\/div>\n<div class=\"sp-in\">\n<span class=\"sp-eyebrow sp-eyebrow--dark\">Service<\/span>\n<h1>Workday Application Maintenance Service<\/h1>\n<p>SLA-backed support, release management and enhancements after your Workday go-live<\/p>\n<a class=\"sp-btn sp-btn--primary\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Discuss your AMS needs<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"><\/path><path d=\"m12 5 7 7-7 7\"><\/path><\/svg><\/a>\n<\/div>\n<\/header>\n\n<nav class=\"sp-anchors\" aria-label=\"On this page\"><div>\n<a class=\"sp-chip\" href=\"#overview\">Overview<\/a>\n<a class=\"sp-chip\" href=\"#scope\">Scope<\/a>\n<a class=\"sp-chip\" href=\"#approach\">Approach<\/a>\n<a class=\"sp-chip\" href=\"#outcome\">Outcome<\/a>\n<a class=\"sp-chip\" href=\"#coverage\">Coverage<\/a>\n<a class=\"sp-chip\" href=\"#references\">References<\/a>\n<a class=\"sp-chip\" href=\"#faq\">FAQ<\/a>\n<\/div><\/nav>\n\n<section class=\"sp-band sp-band--tight\" id=\"overview\"><div class=\"sp-in sp-split\">\n<div class=\"sp-head\">\n<span class=\"sp-eyebrow\">Overview<\/span>\n<h2>What Workday AMS covers<\/h2>\n<p class=\"sp-lead\">A <strong>Workday Application Maintenance Service (AMS)<\/strong> provides structured, ongoing support for your Workday tenant after go-live: resolving incidents, managing the two annual Workday releases, governing configuration changes and delivering agreed enhancements. HCM Advisory Service operates an independent AMS, with no implementation revenue and no conflict of interest, giving your HR and IT teams <strong>direct access to senior ex-Workday experts<\/strong> on every request. The service runs under a defined SLA and adapts as your Workday footprint grows.<\/p>\n<p class=\"sp-mono\">Updated: 16 July 2025<\/p>\n<\/div>\n<div class=\"sp-facts\"><div class=\"sp-rule\"><\/div><dl>\n<dt>Our role<\/dt><dd>Independent AMS provider, no implementation revenue<\/dd>\n<dt>Entry point<\/dt><dd>Post go-live, any point in the Workday lifecycle<\/dd>\n<dt>Typical scope<\/dt><dd>Application support, releases, governance, enhancements<\/dd>\n<dt>Region<\/dt><dd>Germany, Austria, Switzerland and global deployments<\/dd>\n<\/dl><\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight\" id=\"scope\"><div class=\"sp-in sp-stack\">\n<div class=\"sp-head\">\n<span class=\"sp-eyebrow\">Scope<\/span>\n<h2>What we take on in Workday AMS<\/h2>\n<p class=\"sp-lead\">The service covers three interconnected areas: keeping your tenant stable, absorbing Workday releases without disruption, and delivering controlled improvements over time.<\/p>\n<\/div>\n<div class=\"sp-g3\">\n<article class=\"sp-card sp-card--pad sp-card--stack\">\n<span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m16.24 7.76-1.804 5.411a2 2 0 0 1-1.265 1.265L7.76 16.24l1.804-5.411a2 2 0 0 1 1.265-1.265z\"><\/path><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><\/svg><\/span>\n<h3 class=\"sp-h3-lg\">Application Support<\/h3>\n<ul class=\"sp-dash\"><li>SLA-governed incident triage and resolution<\/li><li>Business process and security role troubleshooting<\/li><li>Break-fix analysis across all implemented Workday SKUs<\/li><li>Ad hoc expert advice for HR and IT teams<\/li><\/ul>\n<\/article>\n<article class=\"sp-card sp-card--pad sp-card--stack\">\n<span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83Z\"><\/path><path d=\"m22 17.65-9.17 4.16a2 2 0 0 1-1.66 0L2 17.65\"><\/path><path d=\"m22 12.65-9.17 4.16a2 2 0 0 1-1.66 0L2 12.65\"><\/path><\/svg><\/span>\n<h3 class=\"sp-h3-lg\">Release Management<\/h3>\n<ul class=\"sp-dash\"><li>Impact assessment for each Workday bi-annual release<\/li><li>Regression testing across business processes and integrations<\/li><li>Coordinated sign-off with your internal stakeholders<\/li><li>Documentation of configuration changes per release cycle<\/li><\/ul>\n<\/article>\n<article class=\"sp-card sp-card--pad sp-card--stack\">\n<span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><path d=\"m4.93 4.93 4.24 4.24\"><\/path><path d=\"m14.83 9.17 4.24-4.24\"><\/path><path d=\"m14.83 14.83 4.24 4.24\"><\/path><path d=\"m9.17 14.83-4.24 4.24\"><\/path><circle cx=\"12\" cy=\"12\" r=\"4\"><\/circle><\/svg><\/span>\n<h3 class=\"sp-h3-lg\">Governance &amp; Enhancements<\/h3>\n<ul class=\"sp-dash\"><li>Change request intake, prioritisation and delivery governance<\/li><li>Configuration enhancements across functional modules<\/li><li>Integration monitoring and corrective maintenance<\/li><li>Quarterly service reviews and roadmap alignment<\/li><\/ul>\n<\/article>\n<\/div>\n<div class=\"sp-btn-row\">\n<a class=\"sp-btn sp-btn--primary\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Contact us<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"><\/path><path d=\"m12 5 7 7-7 7\"><\/path><\/svg><\/a>\n<a class=\"sp-btn sp-btn--outline\" href=\"https:\/\/www.hcm-advisor.com\/en\/opteaz\/\">Discover OptEaz<\/a>\n<\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--grey\" id=\"approach\"><div class=\"sp-in sp-stack\">\n<div class=\"sp-head\"><span class=\"sp-eyebrow\">Approach<\/span><h2>How the AMS engagement runs<\/h2><\/div>\n<ol class=\"sp-g4\">\n<li class=\"sp-step\"><span>01<\/span><h3>Service Design<\/h3><p>We review your current Workday tenant, implemented modules, integration landscape and open backlog. From this, we define SLA tiers, escalation paths and a governance model that fits your internal team structure.<\/p><\/li>\n<li class=\"sp-step\"><span>02<\/span><h3>Onboarding<\/h3><p>We take over the support queue in a structured handover, typically alongside your outgoing implementation partner or internal team. Existing documentation is reviewed and gaps are closed before the service goes live.<\/p><\/li>\n<li class=\"sp-step\"><span>03<\/span><h3>Steady-State Operations<\/h3><p>Incidents are logged, triaged and resolved within agreed SLA windows. Each Workday release is assessed, tested and deployed in a controlled sequence, with your stakeholders informed at every stage.<\/p><\/li>\n<li class=\"sp-step\"><span>04<\/span><h3>Continuous Improvement<\/h3><p>Enhancement requests are prioritised in regular governance sessions. We track Workday product updates, flag relevant new features and align the roadmap with your HR strategy, keeping the tenant current and fit for purpose.<\/p><\/li>\n<\/ol>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight sp-dark\" id=\"outcome\"><div class=\"sp-in sp-flow sp-flow--36\">\n<div class=\"sp-head\"><span class=\"sp-eyebrow sp-eyebrow--dark\">Outcome<\/span><h2>What you have at the end of each cycle<\/h2><\/div>\n<div class=\"sp-g4\">\n<div class=\"sp-tile\"><span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 6 9 17l-5-5\"><\/path><\/svg><\/span><strong>Stable, governed tenant<\/strong><\/div>\n<div class=\"sp-tile\"><span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m12.83 2.18a2 2 0 0 0-1.66 0L2.6 6.08a1 1 0 0 0 0 1.83l8.58 3.91a2 2 0 0 0 1.66 0l8.58-3.9a1 1 0 0 0 0-1.83Z\"><\/path><path d=\"m22 17.65-9.17 4.16a2 2 0 0 1-1.66 0L2 17.65\"><\/path><path d=\"m22 12.65-9.17 4.16a2 2 0 0 1-1.66 0L2 12.65\"><\/path><\/svg><\/span><strong>Releases absorbed on schedule<\/strong><\/div>\n<div class=\"sp-tile\"><span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m16 16 3-8 3 8c-.87.65-1.92 1-3 1s-2.13-.35-3-1Z\"><\/path><path d=\"m2 16 3-8 3 8c-.87.65-1.92 1-3 1s-2.13-.35-3-1Z\"><\/path><path d=\"M7 21h10\"><\/path><path d=\"M12 3v18\"><\/path><path d=\"M3 7h2c2 0 5-1 7-2 2 1 5 2 7 2h2\"><\/path><\/svg><\/span><strong>Documented change log<\/strong><\/div>\n<div class=\"sp-tile\"><span class=\"sp-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><path d=\"m4.93 4.93 4.24 4.24\"><\/path><path d=\"m14.83 9.17 4.24-4.24\"><\/path><path d=\"m14.83 14.83 4.24 4.24\"><\/path><path d=\"m9.17 14.83-4.24 4.24\"><\/path><circle cx=\"12\" cy=\"12\" r=\"4\"><\/circle><\/svg><\/span><strong>Aligned enhancement roadmap<\/strong><\/div>\n<\/div>\n<div class=\"sp-btn-row\"><a class=\"sp-btn sp-btn--primary\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Contact us<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"><\/path><path d=\"m12 5 7 7-7 7\"><\/path><\/svg><\/a><\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight\" id=\"coverage\"><div class=\"sp-in sp-split\">\n<div class=\"sp-head\">\n<span class=\"sp-eyebrow\">Coverage<\/span>\n<h2>Workday AMS across DACH and global programmes<\/h2>\n<p class=\"sp-lead\">HCM Advisory Service delivers Workday AMS to organisations headquartered or operating across Germany, Austria and Switzerland, as well as supporting global Workday tenants from its base in Bretten, Baden-W\u00fcrttemberg. The DACH region brings specific compliance requirements that shape how an AMS must be structured, from works council involvement in configuration changes to GDPR-aligned data governance within the tenant.<\/p>\n<\/div>\n<div class=\"sp-card sp-card--pad sp-pins\">\n<div class=\"sp-pin\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg><span>Germany, Austria and Switzerland, with additional delivery capacity in Portugal and India<\/span><\/div>\n<div class=\"sp-pin\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg><span>Works council (Betriebsrat) coordination for configuration changes requiring co-determination<\/span><\/div>\n<div class=\"sp-pin\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg><span>GDPR-compliant data governance embedded in AMS processes and release cycles<\/span><\/div>\n<div class=\"sp-pin\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"><\/path><circle cx=\"12\" cy=\"10\" r=\"3\"><\/circle><\/svg><span>Global EMEA deployments supported remotely, with on-site engagement where required<\/span><\/div>\n<\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight sp-band--grey\" id=\"references\"><div class=\"sp-in sp-flow sp-flow--32\">\n<div class=\"sp-head\"><span class=\"sp-eyebrow\">References<\/span><h2>Experience from post-go-live support in DACH and globally<\/h2><\/div>\n<div class=\"sp-g2\">\n<figure class=\"sp-quote\">\n<blockquote lang=\"en\">&#8222;We are partnering with HCM Advisory since the global go-live of our Workday implementation to address additional implementation work and fill gaps that couldn&#8217;t be covered initially. This involves multiple functional topics across all Workday SKUs we implemented, as well as integrations. Alex Perp\u00e9tuo, Oliver Stegmann, and their entire team are incredibly helpful. They are demonstrating profound expertise and providing hands-on solutions with quick turnaround times. HCM Advisory often goes beyond our stated requirements, anticipating our needs and thinking one or two steps ahead. Their proactive approach and deep understanding of functional topics and integrations made a significant difference in our project&#8217;s success.&#8220;<\/blockquote>\n<figcaption class=\"sp-by\"><strong>Heidelberg Materials AG<\/strong><span>Nicolas Fehr, Head of Global Workday Suite + Kathrin Ruckh, Manager HR 4.0, Group Human Resources<\/span><\/figcaption>\n<\/figure>\n<figure class=\"sp-quote\">\n<blockquote lang=\"en\">&#8222;HCM Advisory Service provided a detailed analysis for the optimisation of Workday as the leading HR platform at GEA, which GEA will take up internally in projects. The combination of profound HR process knowledge on the one hand and deep application knowledge around Workday on the other hand were of great advantage for us. Furthermore, Mr. Stegmann was entrusted with preparations for global payroll harmonisation. The analysis he developed was very helpful and illustrated the options for action in this area.&#8220;<\/blockquote>\n<figcaption class=\"sp-by\"><strong>GEA Group AG<\/strong><span>Dennys Hartwig, Senior Director HR Technology &amp; Infrastructure, GEA<\/span><\/figcaption>\n<\/figure>\n<\/div>\n<div class=\"sp-btn-row\">\n<a class=\"sp-btn sp-btn--primary\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Contact us<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"><\/path><path d=\"m12 5 7 7-7 7\"><\/path><\/svg><\/a>\n<a class=\"sp-btn sp-btn--outline\" href=\"https:\/\/www.hcm-advisor.com\/en\/opteaz\/\">Discover OptEaz<\/a>\n<\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight\" id=\"faq\"><div class=\"sp-in sp-flow sp-flow--36\">\n<div class=\"sp-head\"><span class=\"sp-eyebrow\">FAQ<\/span><h2>Frequently asked questions about Workday AMS<\/h2><\/div>\n<div class=\"sp-g2\">\n<div class=\"sp-faq\"><h3>How much does a Workday AMS engagement cost?<\/h3><p>Cost depends on the number of Workday modules in scope, the volume of incidents typically raised each month, the complexity of your integration landscape and the SLA response times required. There is no standard list price. HCM Advisory Service scopes each AMS after an initial review of your tenant and support history, then provides a structured estimate based on those specific factors.<\/p><\/div>\n<div class=\"sp-faq\"><h3>How long does it take to set up a Workday AMS?<\/h3><p>Onboarding typically takes four to six weeks, covering tenant review, documentation handover, SLA definition and the establishment of governance processes. The timeline depends on the completeness of existing documentation and the availability of your internal team during the transition period.<\/p><\/div>\n<div class=\"sp-faq\"><h3>Which Workday modules does the AMS cover?<\/h3><p>The service covers all Workday HCM modules your organisation has implemented, including Core HCM, Absence, Compensation, Talent, Recruiting, Payroll and integrations. Scope is agreed at the start of the engagement and can be extended as your Workday footprint grows.<\/p><\/div>\n<div class=\"sp-faq\"><h3>Can HCM Advisory run AMS alongside our existing implementation partner?<\/h3><p>Yes. HCM Advisory Service works alongside implementation partners and does not compete with them for implementation revenue. In many engagements, the AMS sits between the client and the implementation partner, providing independent oversight and escalation support where needed.<\/p><\/div>\n<div class=\"sp-faq\"><h3>What makes HCM Advisory&#8217;s AMS independent?<\/h3><p>HCM Advisory Service generates no revenue from Workday implementation licences or resale. This means advice on configuration, enhancements and release decisions is driven entirely by what is right for the client&#8217;s tenant, not by commercial incentives tied to additional implementation work.<\/p><\/div>\n<div class=\"sp-faq\"><h3>How does the AMS handle the two annual Workday releases?<\/h3><p>Each release is assessed for impact across your configured business processes, security roles and integrations. HCM Advisory prepares a release impact report, coordinates regression testing and manages the sign-off process with your stakeholders before the release is applied to the production tenant.<\/p><\/div>\n<div class=\"sp-faq\"><h3>Does the AMS cover works council requirements in Germany and Austria?<\/h3><p>Yes. Configuration changes that affect employee data processing or working conditions may require works council (Betriebsrat) consultation under German and Austrian co-determination law. HCM Advisory has direct experience supporting these negotiations and factors Mitbestimmung requirements into the change governance process.<\/p><\/div>\n<div class=\"sp-faq\"><h3>What happens if we need more than standard AMS support after go-live?<\/h3><p>HCM Advisory offers ad hoc expert support beyond the standard AMS scope, covering functional deep-dives, integration troubleshooting, HR process redesign and preparation for new module deployments. These requests are handled by the same senior team, without routing through a generic helpdesk.<\/p><\/div>\n<\/div>\n<\/div><\/section>\n\n<section class=\"sp-band sp-band--tight\" id=\"contact\"><div class=\"sp-in sp-split\">\n<div class=\"sp-head\">\n<span class=\"sp-eyebrow\">Contact<\/span>\n<h2>Keep your Workday tenant on track.<\/h2>\n<p class=\"sp-lead\">Tell us briefly about your Workday modules, your current support setup and any immediate pain points. We come back to you quickly.<\/p>\n<\/div>\n<div class=\"sp-card sp-card--pad sp-contact\">\n<ul class=\"sp-dash\"><li>Independent advice, no implementation revenue<\/li><li>Direct access to senior ex-Workday experts<\/li><li>Workday Advisory Partner and Services Partner<\/li><\/ul>\n<a class=\"sp-btn sp-btn--primary\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Discuss your AMS needs<svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M5 12h14\"><\/path><path d=\"m12 5 7 7-7 7\"><\/path><\/svg><\/a>\n<\/div>\n<\/div><\/section>\n\n<section class=\"sp-close\"><div class=\"sp-in\"><div class=\"sp-ctaband\">\n<p>Keep your Workday tenant on track.<\/p>\n<a class=\"sp-btn sp-btn--ink\" href=\"https:\/\/www.hcm-advisor.com\/en\/#contact\">Discuss your AMS needs<\/a>\n<\/div><\/div><\/section>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Home\/ Services\/ Workday AMS Service Workday Application Maintenance Service SLA-backed support, release management and enhancements after your Workday go-live Discuss your AMS needs Overview Scope Approach Outcome Coverage References FAQ Overview What Workday AMS covers A Workday Application Maintenance Service (AMS) provides structured, ongoing support for your Workday tenant after go-live: resolving incidents, managing the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_hcm_sp_schema":"{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Service\",\"@id\":\"https:\/\/www.hcm-advisor.com\/en\/services\/workday-ams\/#service\",\"name\":\"Workday AMS\",\"serviceType\":\"Workday application maintenance advisory\",\"description\":\"Independent Workday AMS from ex-Workday leaders. 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There is no standard list price. HCM Advisory Service scopes each AMS after an initial review of your tenant and support history, then provides a structured estimate based on those specific factors.\"}},{\"@type\":\"Question\",\"name\":\"How long does it take to set up a Workday AMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Onboarding typically takes four to six weeks, covering tenant review, documentation handover, SLA definition and the establishment of governance processes. The timeline depends on the completeness of existing documentation and the availability of your internal team during the transition period.\"}},{\"@type\":\"Question\",\"name\":\"Which Workday modules does the AMS cover?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The service covers all Workday HCM modules your organisation has implemented, including Core HCM, Absence, Compensation, Talent, Recruiting, Payroll and integrations. 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